Returns & Exchanges
At FoodSt, we take pride in the quality of our home-cooked meals; however, due to the perishable nature of our products, we cannot accept returns for change of mind. If your order arrives damaged or fails to meet our high quality standards, we are committed to making it right through a refund or replacement.
Contact Support
Email our customer care team within 24 hours of receiving your delivery, including your order number and a brief description of the issue.
Provide Evidence
Attach clear photographs of the product, packaging, and the batch label so our kitchen team can investigate the quality concern.
Quality Assessment
Our team will review your claim against our food safety standards and notify you of the approval or rejection of your refund within 2 business days.
Resolution
Approved refunds will be processed immediately to your original payment method, or a replacement meal will be scheduled for your next available delivery window.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing